Responsibilities

• Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada.
• Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.
• Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company’s equipment and services.

Working Hours:

• Shift 1: 08 PM – 04 AM
• 5.5 days per week

Requirements

• Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent)
• Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
• Understanding networking, including setting up routers, modems, and reserved IPs.
• Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
• Owning a laptop/PC that supports Work From Home (WFH) in emergencies.

Benefits

• Monthly income: 12,000,000 – 15,000,000VND + KPI
• Competitive official salary, with salary reviews based on work efficiency and leader evaluations.
• Salary, overtime pay, insurance, tax, and vacation reregulation follow company policy. 
• Having the opportunity to learn and apply AI tools to support your daily work
• Having undergone training and being provided with access to job-relevant documents.
• Ensuring the availability of required equipment for the job.
• Young, modern, and comfortable working environment.
• Opportunities for skill development and self-improvement.
• Flexible working hours.