Responsibilities

• Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada.
• Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.
• Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company’s equipment and services.

Working Hours:

• Shift 1: 08 PM – 04 AM
• Shift 2: 04 AM –  12 PM
• 5.5 days per week

Requirements

• Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent)
• Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
• Understanding networking, including setting up routers, modems, and reserved IPs.
• Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.

Benefits

• Monthly KPI bonuses based on performance
• Monthly meal and fuel allowance
• Dynamic, friendly and professional working environment
• Opportunities for training, skill development and long-term career growth
• Having the opportunity to learn and apply AI tools to support your daily work
• Opportunities to collaborate with teams in both Vietnam and the USA
• Annual company trips, team-building activities and internal events
• Holiday bonuses and 13th-month salary according to company policy
• Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law
• Necessary equipment and job-related resources are provided