JOB DESCRIPTION

• Receive and distribute leads from sources for sales
• Respond to comments or text messages according to the script
• Follow customers who have not provided contact information
• Update data, divide turns and follow CRM
• Be on the hotline when customers call and transfer calls to sales consultants
• Update information on the roster
• Customer care consulting via phone, email, Facebook… updating customer feedback to ensure the best customer service
• Update and supplement information from the customer and transfer it to the support person to complete the paperwork for the customer.

JOB REQUIREMENTS

• Have basic marketing knowledge
• Good computer and internet skills; understanding of social networks and e-commerce
• Good communication ability, fluent, confident, no lisp, stuttering, no local accent.
• Creative thinking, good listening, regularly grasping social trends and customer psychology.
• Due to the nature of night shift work, it is necessary to arrange hours and work to maintain health and spirit for night work.
• Working hours: From 9:30 pm to 5:30 am (from Monday to Friday), Saturday: work online at home
• Excellent communication skills (listening, speaking)
• Good English communication skills are a strong advantage (English level IELTS 5.0 – 6.0 or equivalent)

BENEFITS

• Monthly KPI bonuses based on performance
• Monthly meal and fuel allowance
• Dynamic, friendly and professional working environment
• Opportunities for training, skill development and long-term career growth
• Opportunities to collaborate with teams in both Vietnam and the USA
• Annual company trips, team-building activities and internal events
• Holiday bonuses and 13th-month salary according to company policy
• Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law
• Necessary equipment and job-related resources are provided