Sales
Hạn nộp hồ sơ: 31/12/2024
Chi tiết tuyển dụng
Mức lương
Trên 30.000.000
Hình thức làm việc
Full-time
Giới tính
Không yêu cầu
Số lượng tuyển
05
Cấp bậc
Nhân viên
Kinh nghiệm
1 - 2 năm
Responsibilities
- Customer Consultation and Care
- Engage with customers via phone, email, and social media platforms (such as Facebook).
- Listen attentively to their inquiries, concerns, and feedback.
- Provide accurate information and personalized assistance to enhance their overall experience.
- Guidance on Company Services
- Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
- Explain the features, benefits, and value propositions of our offerings.
- Information Management:
- Regularly update and supplement customer information.
- Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
- Financial Monitoring and Issue Resolution:
- Monitor fees, promptly address complaints, and handle cancellations.
- Keep track of customer feedback and report any issues for timely resolution.
- Proactive Customer Engagement
- Initiate proactive outreach to gather feedback from customers.
- Call clients in person when necessary to understand their needs and preferences.
- Relationship Building
- Establish and nurture strong customer relationships.
- Continuously monitor customer situations and provide timely advice and support.
Working Hours:
- 09:30 PM – 05:30 AM
- Monday to Friday
Requirements
- Age range: From 22 years old and above.
- Good English communication skills are an strong advantage. (English level Ielt 5.5 – 6.0 or equivalent)
- Basic knowledge of marketing
- Proficient computer and internet skills, understanding of social media and e-commerce.
- Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
- Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
- Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
Benefits
- Monthly income: > 30,000,000 VND
- Special welfare policies for core members with a long-term perspective.
- Dynamic and friendly working environment with attractive welfare benefits.
- Long-term stable career development opportunities.
- Opportunity to work with teams in both Vietnam and the USA.
- Annual trips; bonuses for holidays and Tet (Vietnamese New Year); 13th-month salary.
- Employment records are provided, and entitlement to social insurance, health insurance, and unemployment insurance by legal regulations.