Responsibilities

1. Customer Consultation and Care

• Engage with customers via phone, email, and social media platforms (such as Facebook).
• Listen attentively to their inquiries, concerns, and feedback.
• Provide accurate information and personalized assistance to enhance their overall experience.

1. Guidance on Company Services

• Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
• Explain the features, benefits, and value propositions of our offerings.

1. Information Management:

• Regularly update and supplement customer information.
• Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.

1. Financial Monitoring and Issue Resolution:

• Monitor fees, promptly address complaints, and handle cancellations.
• Keep track of customer feedback and report any issues for timely resolution.

1. Proactive Customer Engagement

• Initiate proactive outreach to gather feedback from customers.
• Call clients in person when necessary to understand their needs and preferences.

1. Relationship Building

• Establish and nurture strong customer relationships.
• Continuously monitor customer situations and provide timely advice and support.

Working Hours:

• 10:00 PM – 6:00 AM
• Monday to Friday 

Requirements

• Age range: From 22 years old and above.
• Good English communication skills are an strong advantage. (English level Ielt 5.5 – 6.0 or equivalent)
• Basic knowledge of marketing
• Proficient computer and internet skills, understanding of social media and e-commerce.
• Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
• Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
• Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.

Benefits

• Monthly income: > 30,000,000 VND
• Special welfare policies for core members with a long-term perspective. 
• Dynamic and friendly working environment with attractive welfare benefits.
• Long-term stable career development opportunities.
• Opportunity to work with teams in both Vietnam and the USA.
• Annual trips; bonuses for holidays and Tet (Vietnamese New Year); 13th-month salary.
• Employment records are provided, and entitlement to social insurance, health insurance, and unemployment insurance by legal regulations.