Responsibilities

• Answer incoming calls and address customer inquiries in both English and Vietnamese.
• Receive and respond to customer’s feedback.
• Identifying and assessing customer needs to achieve satisfaction.
• Resolve customer issues and complaints promptly, professionally, and politely.
• Assist other departments within the company as needed.

Working Hours:

• Shift 1: 9 PM – 4 AM
• Shift 2: 4 AM – 11 AM
• 5.5 days per week

Requirements

• Experienced in customer care or call center is an advantage.
• Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent)
• Empathy, patience, problem-solving skills, and the ability to work well in a team environment
• Skills in using computers and office software (Excel, Word).
• Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
• Have responsibility, adaptability, and the ability to handle work pressure.
• Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well-being for nighttime work.

Benefits

• Salary: 13,000,000 VND + KPI bonus.
• Comprehensive training and provided with relevant materials. 
• Supplied with equipment and support necessary for the job.
• Youthful, modern, and comfortable working environment.
• Opportunities for skill development and personal growth.
• Flexible working hours.