Responsibilities

1. Inter-Team Coordination:

• Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
• Identify and communicate essential information required by Agents.
• Facilitate knowledge sharing and collaboration across teams.

2. Quick Support:

• Provide prompt assistance to Agents facing any issues or challenges.
• Offer timely solutions and troubleshooting guidance.
• Ensure Agents have the necessary resources and support to perform their tasks effectively.

3. Key Responsibilities:

• Handle and follow up on unresolved support tickets/cases from Shift 1.
• Respond promptly to Agent Support groups and hotline inquiries.
• Maintain a physical presence at the office to provide on-site support.

Requirements

• Bachelor’s degree in Business Administration, or a related field, minimum of 1-2 years of experience in customer service
• Good English communication skills are a strong advantage. (English level IELTS 5.5-6.0 or equivalent).
• Excellent communication and interpersonal skills, with the ability to influence and build strong working relationships both internally and externally.
• Any experience in any positions. (Sales, Customer Service, Call Center, Traniner…) Experienced in customer service or call center is an advantage.
• Basic knowledge of Digital Marketing & Design
• Skills in using computers and office software (Excel, Word).
• Knowledge (including education and qualifications): CRM, USA Market, Nails Salon, Restaurant, Beauty Salon, etc.
• Have responsibility, adaptability, and the ability to handle work pressure.
• Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being for nighttime work.

Time Working:

1. Training Time (First 2 -4 months):

• 08:00 PM – 04:00 AM
• 5.5 days from Monday to Saturday

2. Official Time:

• 04:00 AM – 12:00 PM
• 5.5 days from Monday to Saturday

Benefits

• Monthly KPI bonuses based on performance.
• Monthly meal and fuel allowance.
• Dynamic, friendly and professional working environment.
• Opportunities for training, skill development and long-term career growth.
• Opportunities to collaborate with teams in both Vietnam and the USA.
• Annual company trips, team-building activities and internal events.
• Holiday bonuses and 13th-month salary according to company policy.
• Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law.
• Necessary equipment and job-related resources are provided.