Agent Support (Night Shift)
Hạn nộp hồ sơ: 31/01/2025
Chi tiết tuyển dụng
Mức lương
13.000.000 - 15.000.000
Hình thức làm việc
Full-time
Giới tính
Không yêu cầu
Số lượng tuyển
1
Cấp bậc
Nhân viên
Kinh nghiệm
Từ 2 - 3 năm
RESPONSIBILITIES
Inter-Team Coordination:
- Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
- Identify and communicate essential information required by Agents.
- Facilitate knowledge sharing and collaboration across teams.
Quick Support:
- Provide prompt assistance to Agents facing any issues or challenges.
- Offer timely solutions and troubleshooting guidance.
- Ensure Agents have the necessary resources and support to perform their tasks effectively.
Reporting:
- Prepare and analyze reports.
- Provide insights to relevant teams to optimize performance and efficiency.
Requirements
- Bachelor’s degree in Business Administration, or a related field, minimum of 2-3 years of experience in customer service
- Good English communication skills are a strong advantage. (English level IELTS 5.5-6.0 or equivalent).
- Excellent communication and interpersonal skills, with the ability to influence and build strong working relationships both internally and externally.
- Any experience in any positions. (Sales, Customer Service, Call Center, Traniner…) Experienced in customer service or call center is an advantage.
- Ability to encourage, motivate, discipline, and unite for a common goal to work effectively.
- Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
- Empathy, patience, problem-solving skills, and the ability to work well in a team environment.
- Skills in using computers and office software (Excel, Word).
- Knowledge (including education and qualifications): CRM, USA Market, Nails Salon, Restaurant, Beauty Salon, etc.
- Have responsibility, adaptability, and the ability to handle work pressure.
- Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being for nighttime work.
Benefits
- Probation: 2 Months
- Working hours: Night Shift
- Training opportunities:
– Long-term special remuneration policy for core members
– Dynamic, friendly working environment, preferential welfare regimes
– Opportunities for long-term stable career development
– Have the opportunity to work with both Vietnamese and USA teams - Colleagues: Work in a professional, dynamic environment
- Days off: 12 days off/year, 12 days off under Night Shift regime and other days off up to more than 35 days/year
- Welfare:
– Enjoy full benefits for employees according to the Labor Law
– Welfare regime: annual foreign travel, picnics, holiday bonuses, 13th month salary…
– Unlimited work efficiency bonuses - Other allowances:
– Gasoline allowance up to 800k
– Food allowance: 30k/day
– Birthday bonuses, sweet parties, salty parties, YEP, etc.