Agent Support (Night Shift)
Hạn nộp hồ sơ: 31/01/2025

Chi tiết tuyển dụng

Mức lương

13.000.000 - 15.000.000

Hình thức làm việc

Full-time

Giới tính

Không yêu cầu

Số lượng tuyển

1

Cấp bậc

Nhân viên

Kinh nghiệm

Từ 2 - 3 năm

RESPONSIBILITIES

Inter-Team Coordination:

  • Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
  • Identify and communicate essential information required by Agents.
  • Facilitate knowledge sharing and collaboration across teams.

Quick Support:

  • Provide prompt assistance to Agents facing any issues or challenges.
  • Offer timely solutions and troubleshooting guidance.
  • Ensure Agents have the necessary resources and support to perform their tasks effectively.

Reporting:

  • Prepare and analyze reports.
  • Provide insights to relevant teams to optimize performance and efficiency.

Requirements

  • Bachelor’s degree in Business Administration, or a related field, minimum of 2-3 years of experience in customer service
  • Good English communication skills are a strong advantage. (English level IELTS 5.5-6.0 or equivalent).
  • Excellent communication and interpersonal skills, with the ability to influence and build strong working relationships both internally and externally.
  • Any experience in any positions. (Sales, Customer Service, Call Center, Traniner…) Experienced in customer service or call center is an advantage.
  • Ability to encourage, motivate, discipline, and unite for a common goal to work effectively.
  • Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
  • Empathy, patience, problem-solving skills, and the ability to work well in a team environment.
  • Skills in using computers and office software (Excel, Word).
  • Knowledge (including education and qualifications): CRM, USA Market, Nails Salon, Restaurant, Beauty Salon, etc.
  • Have responsibility, adaptability, and the ability to handle work pressure.
  • Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being for nighttime work.

Benefits

  • Probation: 2 Months
  • Working hours: Night Shift
  • Training opportunities:
    – Long-term special remuneration policy for core members
    – Dynamic, friendly working environment, preferential welfare regimes
    – Opportunities for long-term stable career development
    – Have the opportunity to work with both Vietnamese and USA teams
  • Colleagues: Work in a professional, dynamic environment
  • Days off: 12 days off/year, 12 days off under Night Shift regime and other days off up to more than 35 days/year
  • Welfare:
    – Enjoy full benefits for employees according to the Labor Law
    – Welfare regime: annual foreign travel, picnics, holiday bonuses, 13th month salary…
    – Unlimited work efficiency bonuses
  • Other allowances:
    – Gasoline allowance up to 800k
    – Food allowance: 30k/day
    – Birthday bonuses, sweet parties, salty parties, YEP, etc.

Nộp hồ sơ ứng tuyển




    File CV (pdf, zip, rar - không quá 25MB)