RESPONSIBILITIES

Inter-Team Coordination:

• Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
• Identify and communicate essential information required by Agents.
• Facilitate knowledge sharing and collaboration across teams.

Quick Support:

• Provide prompt assistance to Agents facing any issues or challenges.
• Offer timely solutions and troubleshooting guidance.
• Ensure Agents have the necessary resources and support to perform their tasks effectively.

Reporting:

• Prepare and analyze reports.
• Provide insights to relevant teams to optimize performance and efficiency.

Requirements

• Bachelor’s degree in Business Administration, or a related field, minimum of 2-3 years of experience in customer service
• Good English communication skills are a strong advantage. (English level IELTS 5.5-6.0 or equivalent).
• Excellent communication and interpersonal skills, with the ability to influence and build strong working relationships both internally and externally.
• Any experience in any positions. (Sales, Customer Service, Call Center, Traniner…) Experienced in customer service or call center is an advantage.
• Ability to encourage, motivate, discipline, and unite for a common goal to work effectively.
• Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
• Empathy, patience, problem-solving skills, and the ability to work well in a team environment.
• Skills in using computers and office software (Excel, Word).
• Knowledge (including education and qualifications): CRM, USA Market, Nails Salon, Restaurant, Beauty Salon, etc.
• Have responsibility, adaptability, and the ability to handle work pressure.
• Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being for nighttime work.

Benefits

• Probation: 2 Months
• Working hours: Night Shift
• Training opportunities:
  – Long-term special remuneration policy for core members
  – Dynamic, friendly working environment, preferential welfare regimes
  – Opportunities for long-term stable career development
  – Have the opportunity to work with both Vietnamese and USA teams
• Colleagues: Work in a professional, dynamic environment
• Days off: 12 days off/year, 12 days off under Night Shift regime and other days off up to more than 35 days/year
• Welfare:
  – Enjoy full benefits for employees according to the Labor Law
  – Welfare regime: annual foreign travel, picnics, holiday bonuses, 13th month salary…
  – Unlimited work efficiency bonuses
• Other allowances:
  – Gasoline allowance up to 800k
  – Food allowance: 30k/day
  – Birthday bonuses, sweet parties, salty parties, YEP, etc.