JOB DESCRIPTION

• Receive and distribute leads from sources for sales
• Respond to comments or text messages according to the script
• Follow customers who have not provided contact information
• Update data, divide turns and follow CRM
• Be on the hotline when customers call and transfer calls to sales consultants
• Update information on the roster
• Customer care consulting via phone, email, Facebook… updating customer feedback to ensure the best customer service
• Update and supplement information from the customer and transfer it to the support person to complete the paperwork for the customer.

JOB REQUIREMENTS

• Age from 22 years old
• Have basic marketing knowledge
• Good computer and internet skills; understanding of social networks and e-commerce
• Good communication ability, fluent, confident, no lisp, stuttering, no local accent.
• Creative thinking, good listening, regularly grasping social trends and customer psychology.
• Due to the nature of night shift work, it is necessary to arrange hours and work to maintain health and spirit for night work.
• Working hours: From 9:30 pm to 5:30 am (from Monday to Friday), Saturday: work online at home
• Excellent communication skills (listening, speaking)
• Good English communication skills are a strong advantage (English level IELTS 5.5 – 6.0 or equivalent)

BENEFITS

1. Probation: 2 Month
2. Working Time: Monday – Friday (from 21:30 to 05:30) and Saturday (online)
3. Training:

• Long-term special remuneration policy for core members
• Dynamic, friendly working environment, preferential welfare regimes
• Opportunities for long-term stable career development
• Have the opportunity to work with both Vietnamese and USA teams

4. Environment: Work in a professional, dynamic environment

5. Annual Leave: 12 days off/year, 12 days off under Night Shift and other days off up to more than 35 days/year

6. Benefit:

• Enjoy full benefits for employees according to the Labor Law
• Welfare regime: annual foreign travel, picnics, holiday bonuses, 13th month salary…
• Unlimited work efficiency bonuses

7. Allowance:

• Gasoline allowance up to 800k
• Food allowance: 30k/day
• Birthday bonuses, sweet parties, salty parties, YEP…etc.