Responsibilities

1. Customer Consultation and Care

• Engage with customers via phone, email, and social media platforms (such as Facebook).
• Listen attentively to their inquiries, concerns, and feedback.
• Provide accurate information and personalized assistance to enhance their overall experience

2. Guidance on Company Services

• Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
• Explain the features, benefits, and value propositions of our offerings.

3. Information Management:

• Regularly update and supplement customer information.
• Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.

4. Financial Monitoring and Issue Resolution:

• Monitor fees, promptly address complaints, and handle cancellations.
• Keep track of customer feedback and report any issues for timely resolution.

5. Proactive Customer Engagement

• Initiate proactive outreach to gather feedback from customers.
• Call clients in person when necessary to understand their needs and preferences.

6. Relationship Building

• Establish and nurture strong customer relationships.
• Continuously monitor customer situations and provide timely advice and support.

Working Hours:

• 09:30 PM – 05:30 AM
• Monday to Friday 

Requirements

• Good English communication skills are an strong advantage. (English level IELTS 5.0 – 6.0 or TOEIC 500)
• Basic knowledge of marketing
• Proficient computer and internet skills, understanding of social media and e-commerce.
• Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
• Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
• Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.

Benefits

• Monthly KPI bonuses based on performance
• Monthly meal and fuel allowance
• Dynamic, friendly and professional working environment
• Opportunities for training, skill development and long-term career growth
• Opportunities to collaborate with teams in both Vietnam and the USA
• Annual company trips, team-building activities and internal events
• Holiday bonuses and 13th-month salary according to company policy
• Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law
• Necessary equipment and job-related resources are provided